Customer Testimonials
From 6504 reviews
Great experience. Theron came to the house and replaced windshield, best price, excellent service.
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Thank you for your positive review, Steve! We're glad to hear that you had a great experience with Theron's service and found our price to be the best. Your satisfaction is our priority, and we appreciate your feedback!
via 
Very prompt, professional, and responsive service from initial replacement request to final installation of replacement windows by the technician.
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Thank you for your review, Bernie! We are so glad to hear we provided you with quick and professional service.
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Great experience overall, would definitely recommend. Had a front double pane window replaced, estimate and measurements done on first appt, and second appt the glass was installed in less than an hour.
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Thank you for your review! Your recommendation means a lot. We are happy to hear you had a great experience with us!
via
Good install on my glass replacement from Rion at Glass Doctor. Work done to perfection and very quickly too!
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Thank you for your wonderful review, David! We're glad to hear that Rion provided you with a perfect and speedy glass replacement. Your satisfaction is our priority, and we look forward to serving you again!
via
Same day service and great customer service!
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Thank you for your review, Sharon! We are glad to hear you had a great customer service. We hope to serve you again in the future!
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Chris H did an incredible job replacing window panes
Very polite and knowledgeable
Explained the replacement process
Kept area clean and made sure windows were spotless
Will definitely use in the future
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Thank you for sharing your experience with us! We are so pleased to hear that Chris did an excellent job. We look forward to serving you again in the future!
via
Luis was great. Arrived on time and was done quickly.
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Thank you for your wonderful review, Justin! We're glad to hear that Luis provided great service. Timeliness and efficiency are important to us, and we appreciate your recognition. We look forward to serving you again!
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Chad Murray was quick and fast!! I recommend him!!!!!
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Thank you for your review! Your recommendation means a lot to us and we hope to serve you again in the future!
via
Very quick very efficient very knowledgeable. I appreciate Julia at the front desk so much she took real good care of us.
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Thank you for your review! We are so happy to hear you had a great experience.
via
Called my insurance company and less the 24 hours later Chad came to my office and repaired my windshield. Looks brand new!
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Thank you for your review, Richard! We are so glad we could assist you with your windshield replacement. We hope to serve you again in the future.
via
Everything was handled so professionally. They came and measured the glass that needed to be replaced, ordered it, called me to set up an appointment to have it installed. Luis, the installer, did a great job, left no mess, and was clear …
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Thank you so much for your kinda review! We are thrilled to hear you had a great experience and we look forward to serving you again in the future!
via
I canceled my appointment with Safellite because Glass Doctor price and process was so much better. Tony Bitzan, arrived on time and was finished in 30 mins. He was very professional, friendly, and courteous. I am happy with the quality if …
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Thank you for your review, Donna! We are so glad to hear that Tony provided you with quick and professional service. We hope to serve you again in the future!
via
Had windshield replaced at Glass Doctor. Was told it could take 2 to 3 hours to complete the job. It was ready in a little over an hour. It looks as good as the original glass. Very pleased so far. Hopefully no issues will develope. 1 year …
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Thank you for your wonderful review, Dolores! We're glad to hear that your windshield replacement was completed quickly and to your satisfaction. It's great to know you're pleased with the final result. We appreciate your trust in our warranty and are here to help should you need it in the future!
via
“I had my glass window replaced by Rion Shield, and he did an amazing job! He was fast, professional.
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Thank you for your review, Wendy! We are so glad to hear that Rion did an amazing job.
via
Same day services will come to you 10/10 recommend
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Thank you for your review! We are happy that we could assist you with your windshield. We hope to assist you again in the future!
via
Luis was super helpful and worked in a timely manner highly recommend glass doctor Charlotte !
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Thank you for your review, Sophia! Your recommendation means a lot to us. We hope to serve you again in the future!
via
Great service and pricing. Chad was very polite and professional. Highly recommend Glass Doctor.
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Thank you for your wonderful review, Jonathan! We're thrilled to hear you had a positive experience with Chad and appreciated our service and pricing. Your recommendation means a lot to us! We look forward to serving you again.
via
I was very pleased with the replacement of our front decorative window. The team arrived on time. They were friendly, professional and paid great attention to our personal property. The window is beautiful!!! I highly recommend Glass Doctor…
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Thank you for your review, Tamara! Your recommendation means a lot to us. We are thrilled you had a great experience and that we could help with the replacement of your window. We hope to serve you again in the future!
via
Great job and very efficient. Technician was pleasant and took time to explain the process.
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Thank you for your positive review! We are pleased to hear your experience was great. We hope to assist you again in the future!
via
Completely satisfied with window glass replacement. Rion, our technician, was knowledgeable and made our experience painless.
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Thank you for your review! We are glad to hear Rion made your experience painless.
via
The experience with Glass Doctor of Charlotte was great from the start to finish, the person taking my call was wonderful and Chad called me before he came out and was very kind and was done in less than 30 minutes thanks for the great …
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Thank you for your review, Steven! We are so happy to hear you had a great experience with us. We hope to serve you again in the future!
via
Attention to detail workmanship. Wow. Chris did a Great job.
I am a level seven Google reviewer.
4.9 million have read my reviews.
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Thank you for your review! We are pleased to hear Chris did a great job.
via
Courtesy staff, professionally done job, great price !!!!!
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Thank you for your review! We are pleased to hear your job was done professionally and at a great price for you.
via
I called, needing a new windshield and was offered an appointment in 2 days.Completely professional experience! I recommend them 100%
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Thank you for your review, Pat! Your recommendation means a lot to us and we hope to serve you again in the future.
via
Can out and did an excellent job
Very little time
Thank you
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Thank you for your review, Candi! We are glad that we were able to assist you quickly.
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Where to begin !
I feel like I have found new friends. From the Front Desk associates, and especially Julia Haire to the Service Technicians like Michael & Saeng, I soon realized that I was in good hands.
Having been in a Service …
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Thank you so much for sharing your experience, Don! We are so glad you had a pleasant experience with us and working with Julia, Michael, and Saeng. We look forward to serving you again in the future!
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We live at the Estates at Ballantyne in Charlotte, our windows were repaired today by a very courteous young man named Rion. He repaired our window and came back a second time to measure two more that needed changing, he spoke to the office…
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Thank you for your wonderful review, Bernadette! We are thrilled to hear about your positive experience with Rion and our team. Your recommendation means a lot to us, and we appreciate your support! We look forward to assisting you again in the future.
via
Friendly service. Very price competitive. I highly recommend. 5 stars.
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Thank you for sharing your review! Your recommendation means a lot to us and we look forward to serving you again in the future!
via
The installer, Luis, is a true professional. Installed the new window and left the house spotless.
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Thank you for your review, Karen! We are thrilled to hear Luis provided you with professional service. We hope to assist you again in the future!
via
Quick, knowledgeable and professional
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Thank you for your review, Tiffany! We are happy that we could provide you with quick and professional service. We hope to serve you again in the future.
via
Quick, easy, nice people.
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Thank you for your kind words, John! We're glad to hear that you had a quick and easy experience with us. Our team strives to provide excellent service, and your feedback is much appreciated!
via
Fantastic windshield repair. Unfortunately I couldn't use my insurance but their prices are very fair and plus, they come to you to do the repair, whether it at work, home, etc.
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Thank you for your review! We are so glad that we could help with your windshield repair. Please let us know if we can assist you again in the future!
via
Tony Bitzan the specialist arrived between my appointment window. Tony was very professional, polite and efficient in his job. I would definitely recommend you all to anyone I know that would be indeed.
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Thank you for your review, Akeem! Your recommendation means a lot to us and we hope to serve you again in the future!
via
They did a very good job and it did not take that long. I have had them come out over the last 9 years, 3 times, just to replace the glass as the seals break in my 25 year old condo.
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Thank you for your review and trusting us with your glass needs over the years! We are delighted to hear that you've been satisfied with our work and we appreciate your continued support.
via
Just had Rion Shields & Drew Goddard from Glass Doctor replace a large window on our house and they did awesome job. We are going to appreciate and enjoy being able to see all the nature behind our house again.
Rion & Drew did a 5 Star job …
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Thank you for sharing your positive experience, Scott! We are thrilled to hear we could assist you in fixing your window. We hope to serve you again in the future!
via
Cheaper and faster service than safelite. They were going to make me wait a 3-4 days for service at my place or a week if I went to there place. Im very pleased with how they cleaned the broken glass out my door after a car break in
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Thank you for sharing your experience, Mike! We are thrilled we could provide you with quick service. We hope to serve you again in the future.
via
Very Prompt and Professional.
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Thank you for your review! Please let us know if we can assist you again in the future.
via
Tony Bitzan just replaced my window in my truck and it was quick, clean, friendly, and very professional!! Thanks Tony!!!!
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Thank you for your review, Chris! We are pleased to hear that we were able to provide you with quick and professional service. We hope to serve you again.
via
Easy from beginning to end – great quality work and super friendly people
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Thank you for your review, Jim! We hope to assist you again in the future.
via
Had a great experience with Glass Doctor. Called and they had a tech out to give a quote on our cracked window within two days and it was fixed within 5 days. Very quick, affordable, and stress free. Larry and Jake were both excellent to …
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Thank you for sharing your positive experience, Kendra! We're thrilled to hear that Larry and Jake provided you with excellent service. It's great to know the process was quick and stress-free for you. We appreciate your recommendation and look forward to assisting you again in the future!
via
Customer service over the phone is amazing
Erica is how customer service representative should be , nice , professional and helpful , thank you Erica !
And Britney who did the work is amazing too
Thank you Britney !
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Thank you for your wonderful review! We're thrilled to hear that Erica provided you with amazing service. Your kind words will be shared with her and the team. We appreciate your support!
via
Glass Doctor has once again knocked it out of the park!!!! I have had a few windshields replaced by them and each time it has been a professional transaction. Micheal, Christian, and Saeng made sure to answer all our questions and …
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Thank you for your wonderful review, Alvin! We're thrilled to hear that you had another great experience with us. Our team, including Michael, Christian, and Saeng, truly strives to provide top-notch service, and your feedback means a lot. We look forward to assisting you again in the future!
via
Chad Murray fixed my front window. He did a great job. He was on time! Called ahead to let me know. He was very nice & polite…
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Thank you for your wonderful review, Julie! We're thrilled to hear that Chad provided excellent service and fixed your front window to your satisfaction. Your feedback is much appreciated and will be shared with him. We look forward to serving you again!
via
Selected because it was close by to my job. There was an issue with my insurance company who almost didn't accept the claim due to a different name of this company. Seems their license is under a different company name. My windshield looks …
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Thank you for your review, Patty! We are happy we could assist you with your windshield and hope to serve you again in the future!
via
Thank you so so much to both Erica and i believe our glass technicians name was Jessie. They were both great! We were in Charlotte for a small getaway and one of our truck got broken into. They broke a window to access in the truck. We …
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Thank you for sharing your positive experience with us! We are so happy we could assist you during the short time you were here and provide you with quick and excellent service.
via
Daniel is the nicest and most professional tech Ive met. Thank you Daniel
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Thank you for your positive review! Please don’t hesitate to reach out if we can assist you again in the future.
via
Thank you for your speedy, affordable, excellent service. You guys are the best!
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Thank you for your review, Renna! We are so glad we could provide quick, affordable and excellent service for you.
via
My experience with Glass Doctor was extremely positive. The technician Chris Honeycutt, who was at my house to replace two windows in which the gas seal was compromised, was awesome. He was very professional, extremely neat, and he even …
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Thank you for your review! We are thrilled to hear that Chris provided you with excellent service. We hope to serve you again in the future.
via
Jake did a great job and highly recommend him and company to others!
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Thank you for your review, Kim! Your recommendation means a lot!
via
I recently had my car window repaired, and I’m very pleased with the results. The technician (TONY BITZAN) was professional, friendly, and efficient. He arrived on time, assessed the damage quickly, and completed the repair in a timely …
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Thank you for your review! We are glad to hear we were able to provide excellent service for you. Your recommendation means a lot to us. We look forward to serving you again soon!
via
Tony Bitzan, Auto Glass Specialist was great! He was professional, on time, and gave me all the information needed for the care of my windshield. Thanks Glass Doctor!!!!
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Thank you for your review, Kim! We are so glad to hear that your experience was great. We hope to serve you again in the future.
via
Theron was very nice, thorough, and very communicative. Highly recommend using them! They scheduled the service immediately!!
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Thank you for your review, Andria! Your recommendation means a lot to us.
via
Chad Murray was awesome handling with a chip in my car window. So professional and friendly. If I ever have an issue with my windows, I will definitely request Chad to help. Plus, you barely can see the chip!
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Thank you for your wonderful review, Loren! We're thrilled to hear that Chad provided you with such great service. Your satisfaction is our top priority, and we appreciate your recommendation! If you need assistance in the future, don't hesitate to reach out.
via
Daniel was amazing! He went over and beyond to solve my issues and completed the job promptly and perfectly. Thanks Daniel
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Thank you for your review, Lindsay! We are pleased to hear that we provided you with prompt and excellent work. We look forward to serving you again in the future.
via
We were referred to another carrier by our insurance company and on a whim called Glass Doctor to see how their rates compared. Glass Doctor was HALF THE PRICE, able to fix my car window the same day AND THEY CAME TO ME!
I can’t say enough …
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Thank you so much for sharing your experience, Heather! We are so glad to hear that you had a smooth experience from start to finish. Your recommendation means a lot to us and we hope to serve you again in the future!
via
Rion did a fantastic job, he was extremely helpful and knowledgeable about his work. He was able to bring our vision to life and gave us exactly what we were looking for. He was timely, professional and provided fast quality work. We will …
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Thank you for your wonderful review, Lauren! We're thrilled to hear that Rion exceeded your expectations and brought your vision to life. Your support means a lot to us, and we look forward to serving you again in the future!
via
Wonderful service. Tony was quick, professional and clean.
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Thank you for your review! We are pleased to hear you had wonderful service.
via
I have reached out to Glass Doctor twice for somewhat "tricky" issues with window repair as well as removal and salvage of windows. They are EXCELLENT! Specifically I have worked with Mike Williamson, Daniel Duque and Chommy Arellano. …
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Thank you for your review and taking the time to share your experience! We are happy to hear that we met your expectations and that our specialists provided you with professional and knowledgeable service. We hope to assist you again in the future.
via
Chad Murray was fantastic. Prompt arrival and efficient fix to the degree that I can barely see where the windshield crack was previously. Definitely recommend!
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Thank you for your wonderful review, Sean! We're glad to hear that Chad provided fantastic service and that your windshield looks great. Your recommendation means a lot to us!
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We appreciate the professionalism of the tech and quality of work. We have used the Glass Doctor for over ten years.
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Thank you so much for your review and for being a loyal customer for several years, David! It's always a pleasure to serve you and we look forward to assisting you in the future.
via
Easy fast process!! Erica with scheduling was super flexible, informative and fast! Chad, my service guy was super friendly, respectful and informative about my warranty and got the job done and under an hour. Before he had left, I had …
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Response from
Thank you for your wonderful review, Erica! We're thrilled to hear that you had such a positive experience with our team. Chad will be delighted to hear your kind words, and we appreciate your recommendations. We look forward to serving you again!
via
From start to finish, the company was prompt and efficient with communication and installation.
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Thank you for your review! We are delighted to hear that you found our team prompt and efficient. We hope to serve you again in the future.
via
Justin Stegal did a great job.He took his time and explained everything. He kept everything neat and clean. Second time they replaced a window for us.
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Thank you for your review! We are glad to hear we were able to assist you again and that you had a positive experience.
via
Glass Doctor is professional and courteous. Justin and Ryan did a great job. They were fast, efficient and left the area just as they found it. Thank you!
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Thank you for your review, Kristine! We are thrilled to know that the work was done professionally and efficiently. Please let us know if we can assist you again in the future.
via
Efficient, knowledgeable, and exceptional customer service. The entire experience was no hassle. Hands down the best experience!!!!
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Thank you so much for your review! We are so glad the process for you was hassle free and that you had a great experience. We hope to assist you again in the future.
via
Brittany was very respectful and honest about what she could do for my crack. She tried her best. Very courteous and punctual.
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Thank you for sharing your experience, Rose! We're glad to hear that Brittany provided you with respectful and honest service. Your satisfaction is our priority, and we appreciate your kind words!
via
Rion was great!
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Thank you for your review, Shannon! We hope to assist you again in the future.
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Rion and Alvin were prompt, efficient and did a great job. The turnaround from calling to installation was very fast. Thanks guys
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Thank you for your review! We are glad to hear you had a smooth and quick experience from start to finish. If you need anything else in the future, please don't hesitate to reach out.
via
My experience was Glass Doctor was great. I made a call and within a day received a quote that was less than 3 others providers and they had a mobile technician to my apartment the next day.
Tony Bitzan was my specialist and repaired my …
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Thank you for your wonderful feedback, Ian! We're thrilled to hear about your positive experience with Tony and our team. It's great to know we could provide efficient service at a competitive price. Your recommendation means a lot to us!
via
Rion Shields, a Glass Doctor Service Technician came out promptly at 9AM this morning and replaced a broken double pane storm window. He cleaned up all broken glass and completed the job very efficiently. Great personality and easy to work …
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Thank you for your wonderful review, Grainger! We're delighted to hear that Rion provided you with efficient service and a great experience. Your recommendation means a lot to us, and we'll be sure to pass on your kind words to Rion. We look forward to serving you again in the future!
via
Britney did a great job. The windshield looks amazing.
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Thank you for your kind words, Ben! We're thrilled to hear that you're pleased with Britney's work on your windshield. Your satisfaction is our priority, and we appreciate your feedback!
via
This review is long overdue. The people here at Glass Doctor are amazing. Front desk staff and excellent customer service is exceptional. I was in the process of hand, painting and antique cabinet for a customer. I was under an extreme …
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Thank you for your positive review, Debra! We are so glad to hear your kind words and that you had a great experience with us. The cabinet looks great! We look forward to serving you again in the future!
via
Glass Doctor far exceeded my expectations. Highly recommended.
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Thank you for your review! Your recommendation means a lot to us. We hope to serve you again in the future.
via
Luis came through with the quick work and efficiency. Impeccable customer service along with his knowledge in general.
This made not only a great impression for the company but his personal character as well.
5 outta 5 for sure
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Thank you for your review! We are thrilled to hear you had excellent customer service and Luis was able to provide you with quick and efficient work. We look forward to serving you again in the future.
via
Luis did a great job replacing a broken window pane, quick and efficient.
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Thank you for your review! We look froward to serving you again in the future.
via
We got Justin Stegall from Glass Doctor to repair a large crack in the glass of a table here at Ascent at Mallard Creek Apartments. He got the job done extremely quickly and was very nice and respectful, great person to work with. He even …
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Thank you for your review, Alyssa! We appreciate your recommendation and we are glad to hear you had a great experience. Please let us know if we can assist you again in the future.
via
Glass Doctor was truly phenomenal from start to finish! They were able to get me a great quote within minutes of me calling. Upon arrival the following day, the customer service from door entry to departure was top tier! Opening the door …
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Thank you for the fantastic review, Trenidale! We're thrilled to hear about your positive experience and our team's efforts to make it exceptional. Michael and Saeng appreciate your kind words as they consistently strive for excellence. We look forward to serving you again in the future!
via
Glass Doctor was accommodating and competitive pricing. My technicians name was Chad. He was very friendly, texted me when he was near and had me approve the work before I paid. Great work from Chad!!
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Thank you for your kind review, Beth! We are happy to hear you had a great experience with Chad. Please let us know if we can assist you again in the future.
via
Spencer did a great job He was friendly and answered all our questions. We are very satisfied. Thank you
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Thank you for your positive feedback, Joanne! We're thrilled to hear that Spencer provided excellent service and answered all your questions. Your satisfaction is our priority, and we appreciate your kind words!
via
Excellent job!
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On time and worked very quickly. Justin was very kind and knowledgeable. Fairly priced. Would recommend for glass needs of any type!
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Thank you for your review! We are pleased to hear you had a nice experience. We appreciate your recommendation and look forward to serving you again.
via
Rion and Luis done a great job
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Thank you for your positive feedback, Mike! We're glad to hear that Rion and Luis provided you with great service. Your support means a lot to us!
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Ryan did a great job. He was very knowledgeable and polite. He cleaned up afterwards, it’s like he was never here. Great quality of work, very pleased with results. Thank you very much.
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Thank you for your review! We are glad to hear you are happy with your results and Ryan provided you with excellent service. We appreciate your feedback and look forward to serving you again in the future.
via
100% recommend this company specifically Rion Shields ! Extremely friendly and did an amazing job
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Thank you for your review, Stacy! We are so happy to hear Rion did a great job and that you had an excellent experience. Your recommendation means a lot to us. We look forward to serving you again in the future!
via
Prompt,very good communication, and most importantly honest about certain work not needed to be done,that itself is worth the call,very very happy overall. Highly recommended.
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Thank you for your wonderful review, Doug! We appreciate your kind words about our communication and honesty. We're thrilled to hear that you are very happy with our service. Your recommendation means a lot to us!
via
Everything was great, from the first phone call to setting up an appointment, till the last call. Very professional and very easy to deal with.
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Thank you for your wonderful review, Robert! We're thrilled to hear that you had such a positive experience from start to finish. Our team strives to provide professional and easy service, and your feedback means a lot to us!
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Daniel installed a new window in my bedroom quickly and efficiently. Thank you Daniel and Glass Doctor for the repair and for giving me piece of mind.
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We are thrilled to hear about your positive experience, John! Thank you for recognizing Daniel's quick and efficient work. It’s our pleasure to provide you with peace of mind. We appreciate your support!
Thanks again!
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Today I had service on my living room window, it was an easy experience because of Rion Shields, he was very professional and skillful. I would recommend Glass Doctor of Charllotte to all my friends and family.
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Thank you for your review, Debbie! We are pleased to hear Rion was professional and able to assist you. We appreciate your recommendation and look forward to serving you again in the future.
via
Brought my truck in today to get the windshield replaced. I was very pleased with how kind the young lady was when I originally called to schedule my appointment. Upon arrival I was greeted and they got my truck back immediately. Michael …
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Thank you so much for your kind review, Justin! We are thrilled to hear your experience was positive from start to finish. Your recommendation means a lot to us and we appreciate your feedback. Please let us know if we can assist you again in the future!
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Had my windshield replaced by Tony Bitzan. He let me know when he was on his way. Was very professional and friendly. Only took less than a hour. Would definitely recommend. Thank you for the prompt service.
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Thank you for your great feedback, Gloria! We're glad to hear that Tony provided you with professional and friendly service. Your recommendation means a lot to us, and we look forward to serving you again in the future!
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Chommy replace my window he was very professional and did a great job
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Thank you for your review! We are happy to hear Chommy provided you with a great experience.
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The glass doctor tech Louis came to my property (Afton Ridge Apts) in Concord and did a excellent job replacing several glass panels will recommend them again
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Thank you for your kind words about your experience, Robert! Your recommendation means a lot to us and we look forward to serving you again in the future!
via
Upfront and honest. Took care of our damaged window and resealed it quickly. Great service. We will use them every time.
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Thank you for your wonderful review, Sarah! We're glad to hear that you appreciated our honesty and quick service. It's our goal to provide top-notch service for all our clients. We look forward to assisting you again in the future!
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Perfect
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Luis from glass doctor replaced our window.
Super fast and great customer service. Highly recommend.
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Thank you for your wonderful review, Chad! We're thrilled to hear that Luis provided you with fast and excellent service. Your recommendation means a lot to us!
via
Fast and efficient! Great customer service. Highly recommend!
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Thank you for your wonderful review, Jenine! We're delighted to hear that you found our service fast and efficient. Your recommendation means a lot to us! We look forward to serving you again in the future.
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Very knowledgeable, timely and very thorough.Was super happy with the communication and service from Tony Bitzan. Thanks Glass Dr!
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Thank you for your review, Sarah! We are happy to hear Tony provided you with great service. We look forward to serving you again in the future.
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These guys Michael and Saeng are good excellent work front window replacement. Please with the work l was in and out the shop. Highly recommended…..
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Thank you for your wonderful review, Sandra! We're thrilled to hear that Michael and Saeng provided you with excellent service during your front window replacement. Your recommendation means a lot to us! We look forward to serving you again in the future.
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Really amazing work. The measurement to installation was literally less than 24 hours — incredible. Jacob took the measurements and Justin handled the installation — both were great and really friendly. We'll definitely be using them …
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Thank you for your review, Blake! We are pleased to hear you had a smooth experience. We look forward to serving you again in the future.
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Good communication, excellent service from first call to completion of the job.
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Thank you for your review! We are so glad you had excellent service. Please let us know if we can assist you again in the future.
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